Driven 2 Shine Auto Detailing – Privacy Policy
1. Business Information
Driven 2 Shine Auto Detail LLC
372 Shady Acres Rd
Alabaster, AL 35007
Email: driven2shinedetail@gmail.com
Phone: 205-994-8177
2. Information We Collect
We may collect the following types of personal information:
Personal Information You Provide
Full name
Email address
Phone number
Home or service address
Vehicle information
Appointment details
Payment and billing information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may collect:
IP address
Browser type
Device information
Pages visited
Cookies and tracking data
We use tools such as Google Analytics and social media tracking pixels for marketing and website improvement purposes.
3. How We Use Your Information
We use your information to:
Schedule and manage appointments
Process deposits and payments
Provide detailing services
Send appointment confirmations and reminders
Send marketing emails and SMS promotions (with consent)
Improve our website and advertising efforts
Respond to customer inquiries
Manage our Maintenance Member Program
4. Payment Processing
Deposits and recurring subscription payments are processed securely through UrPay. We do not store or have access to your full credit card information. UrPay securely stores and processes payment information in accordance with industry security standards.
5. Booking Software
We use UrAble booking software to manage appointments and customer information. Information entered into our booking system is used solely for providing services and managing customer relationships.
6. SMS & Email Communications
By providing your phone number or email address, you consent to receive:
Appointment reminders
Service updates
Promotional offers
Maintenance program notifications
Marketing text messages are only sent to customers who opt in. Message and data rates may apply. You may opt out at any time by replying STOP to text messages or by unsubscribing from marketing emails.
We comply with applicable U.S. telecommunications and anti-spam laws.
7. Maintenance Member Program & Subscriptions
We offer recurring and prepaid membership plans. Billing is processed automatically according to the plan selected. Payment information is securely stored by UrPay for recurring billing purposes.
Members may request cancellation in accordance with our membership terms and conditions.
8. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only with:
Payment processors (UrPay)
Booking software providers (UrAble)
Marketing and analytics providers
Law enforcement if required by law
All third parties are required to maintain the confidentiality of your information.
9. Data Retention
We retain customer information for as long as necessary to:
Provide services
Maintain service history records
Fulfill legal or accounting requirements
Manage memberships and subscriptions
Customers may request deletion of their personal data by contacting us.
10. Your Privacy Rights
You may:
Request access to the personal data we have about you
Request corrections to inaccurate information
Request deletion of your data
Opt out of marketing communications at any time
To make a request, contact us at driven2shinedetail@gmail.com.
11. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
12. Website Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
14. Contact Us
If you have questions about this Privacy Policy, please contact us:
Driven 2 Shine Auto Detail LLC
372 Shady Acres Rd
Alabaster, AL 35007
driven2shinedetail@gmail.com
205-994-8177